Frequently Asked Questions

If you have any further questions or need additional assistance, don't hesitate to reach out to our friendly customer service team. We're dedicated to making your shopping experience enjoyable and hassle-free! :)

Can I track my order?

  • Yes! Once your order is shipped, you will receive a confirmation email with tracking details. You can also log in to your account on our website to track the status of your order.

What is your return and exchange policy?

  • We want you to be completely satisfied with your purchase. If you're not happy with your items, you can initiate a return within 30 days of receiving your order. Please review our Return and Exchange Policy for detailed instructions and eligibility criteria.

How can I report an issue with my order?

  • If you encounter any issues with your order, please contact our Kidgee team. To assist in resolving the issue quickly, kindly include photos of the problem to help us identify what has happened.

How secure is your payment process?

  • We prioritize your privacy and security. We use Shopify Payments, an extremely secure and highly encrypted system designed to protect customers and ensure accountability for merchants.

What payment methods do you accept?

  • We accept major credit cards (Visa/Mastercard/American Express), debit cards, and secure online payment platforms. During checkout, you'll see the available payment options for your convenience and security. Additionally, we offer Google Pay as an option for tech-savvy customers.

Do you offer any discounts or promotions?

  • We frequently run special promotions and offer discounts on Kidgee! Stay updated on our latest offers by signing up for our newsletter or following us on social media. Keep an eye out for seasonal sales and limited-time offers on our website.

How can I contact your customer service?

  • Our friendly customer service team is ready to assist you. You can reach us through the contact information provided on our Contact Us page. Alternatively, you can email us at hello@kidgee.com. We'll respond to your inquiries as soon as possible.